Manager, Group Sales and Ticketing

JOB TITLE: Manager, Group Sales & Ticketing 

DEPARTMENT: Administration 

REPORTS TO: Director of Marketing & Sales  

LOCATION: This is an onsite job placement at Harriett’s Orlando Ballet Centre, 

600 N. Lake Formosa Drive, Orlando, FL 32803 

POSITION DATE: August 2026 

POSITION STATUS: Full-Time, salaried, exempt 

COMPENSATION: $60,000-65,000 

BENEFITS:        All standard in coordination with employee handbook policies 

Basic Purpose and Objective of the Role: 

The Manager, Group Sales & Ticketing is responsible for selling ticketed events and other group programs in addition to managing existing client relationships, soliciting new business, and delivering world class customer service to these groups.  This role is also responsible for providing customer service and support to all ticketing patrons of Orlando Ballet attending Orlando Ballet performances and events. This role supervises one direct report, the Ticketing Concierge & Consumer Insights Coordinator.  

Responsibilities include, but are not limited to: 

 

Group Sales 

  • Cultivate relationships with new and past group sales clients to grow group business for Orlando Ballet 
  • Promote and sell group tickets to Orlando Ballet performances, overseeing all group sales revenue and KPI goals 
  • Oversee all groups sales activity from development to booking to on-site delivery, acting as key contact as needed to ensure elevated experience 

 

Box Office  

  • Act as main point of contact for guests by having a deep understanding of all ticket packages, policies, procedures, and possible discounts 
  • Serve as primary liaison to Dr. Phillips Center Box Office for all aspects of ticketing operations, including refund/exchange request, valet parking, and additional issues as needed  
  • Oversee and handle ticket sales for all performances, including subscriptions, single tickets, groups, and complimentary tickets  
  • Act as Orlando Ballet primary box office owner, but secondary chair representative during all Orlando Ballet productions, providing a positive and welcoming environment for patrons 
  • Manage the Ticketing Concierge & Consumer Insights Coordinator who leads the day-to-day ticketing operations. 
  • Respond to guest inquiries on an ongoing basis 
  • Coordinate accessibility initiatives for performances 
  • Maintain current knowledge of security practices and PCI compliance 

 

Ticketed Events & Reporting 

  • Own all performance builds through Tessitura 
  • Develop and execute all papering ticketed plans for performances and ticketed events 
  • Lead the creation and management of events in Tessitura, including but not limited to the Spring Showcase, Ballet Ball, “Non-Nutcracker,” and Rise Showcase  
  • Act as lead on the annual subscription renewal process  
  • In partnership with the Director of Marketing & Sales, constantly update pricing levels in line with dynamic pricing strategy to generate greatest possible revenue opportunity for all ticketed events.   
  • Create, implement, track, and manage, promotional codes for performances to enhance audience engagement and ticket sales, while tracking effectiveness in all relevant spreadsheets. 
  • Work with Dr. Phillips Center on donor holds and rezoning processes 
  • Oversee the creation and maintenance of dashboards, addressing technical errors for accurate data reporting.  
  • Oversee generation of regular reports on ticket sales, revenue performance, attendance metrics, and customer feedback 
  • Collaborate with the finance team to reconcile ticketing revenue, track expenses, and prepare financial reports 
  • Act as checks and balances to ensure all KBYG comms are up to date, in partnership with Marketing Manager 
  • Act as primary Tessitura Super User for Orlando Ballet 
  • Additional related duties as assigned 

 

Qualifications: 

  • 2+ years’ experience working in box office or visitor/customer services 
  • Proficiency in ticketing software (e.g. Tessitura) and familiarity with industry best practices and emerging trends 
  • Familiarity with the MAC operating system and proficiency in Microsoft Office Suite of products, including Excel, Word, and Outlook is required 
  • Excellent written, verbal, and interpersonal communication skills 
  • Ability to handle a high volume of telephone calls with a polite and professional demeanor 
  • Appreciation of the arts and dance is preferred 
  • Must be able to work flexible hours including evenings and weekends to meet operational needs 

 

To apply for this position, please send a resume and cover letter to jflood@orlandoballet.org. 

Please note that Orlando Ballet is an equal opportunity employer and a drug free workplace. Additionally, as required by Florida law, Orlando Ballet participates in E-Verify and will provide the federal government with Form I-9 information to confirm that individuals who have been offered employment at Orlando Ballet are authorized to work in the U.S.