JOB TITLE: Database Administrator
DEPARTMENT: Administration
REPORTS TO: Director, Marketing & Communications
LOCATION: This is an onsite job placement at Harriett’s Orlando Ballet Centre, 600 N. Lake Formosa Drive, Orlando, FL 32803
POSITION DATE: September 6, 2024
POSITION STATUS: Full-Time, salaried, exempt
SALARY RANGE: $65,000 – $75,000
BENEFITS: All standard in coordination with employee handbook policies
Basic Purpose and Objective of the Role:
The Database Administrator is responsible for overseeing, organizationally wide, all facets of database management, revenue management, and consumer data. Orlando Ballet (OB) is seeking a driven, self-motivated, and highly organized individual with the ability to manage and analyze data, strong attention to detail, and a commitment to supporting OB in its mission to entertain, educate and enrich through the highest quality of dance.
Primary responsibilities include but are not limited to:
Database Management
- Oversee all database administration, organizationally wide for all departments (Ticketing, Development, School, etc.) including but not limited to Tessitura, Prospect2 integration, NSCAN, and other platforms as needed
- Acts as Orlando Ballet liaison for Dr. Phillips Center Consortium
- Create and maintain organization-wide standards within Tessitura
- Develop and document best practices for Tessitura, customer service, and business relations
- Research, plan, implement, and troubleshoot Tessitura upgrades and product updates in collaboration with primary users of the system
- Communicate with Tessitura Support and Extended Services to facilitate problem-solving and consultation on system issues and advancements
- Maintain current knowledge of security practices and PCI compliance
- Create and maintain data analytics dashboards
- Oversee product functionality within Tessitura e-commerce site (TNEW) for all ticketing and donation products
- Provides Tessitura resources to staff to help guide organizational business systems
- Oversees the updates, changes, and annual builds in the database for Community Enrichment, Orlando Ballet School and Development
- Oversee all aspects of ticketing builds, including subscription management and event setup, to optimize revenue potential
Revenue Management & Consumer Insights
- Maintain and create effective reporting tools through the use of canned reports, custom reports, and data analytics dashboards
- Assist with audience data analysis that informs decisions organizationally-wide
- Ensure accuracy in daily reporting and reconciliation documents
- Create, implement, and report on feedback and survey initiatives
- Collaborate to establish and activate best practices for audience segmentation, tracking key performance indicators, year-over-year comparisons, and forecasting
- Execute the revenue and inventory management process through a dynamic pricing strategy, revenue projections, and forecasting across all organizationally wide revenue sources
Audience & Ticketing Services
- Set strategic objectives for customer satisfaction and service, implementing plans to achieve them effectively within established policies
- Act as liaison between the Ballet and the venue regarding customer service and in-venue needs from the box office
- Process single ticket sales, subscription sales, donations, and complimentary tickets as needed
Qualifications:
- Proficiency in ticketing software (e.g. Tessitura) and familiarity with industry best practices and emerging trends
- Proven experience within database and CRM management, audience services, revenue management, consumer insights, or marketing, preferably in the arts or entertainment industry
- Analytical, and consumer research skills, with the ability to interpret data, identify trends, and develop actionable insights
- Excellent communication (written and verbal), problem-solving and critical-thinking skills
- Ability to work a flexible schedule including nights, weekends, and holidays as required
- Bachelor’s degree in Arts Administration, Business Management, or related field (preferred)
- Bonus technical skills: Citrix Xenapp, basic T-SQL, and Ringcentral
To apply for this position, please send a resume and cover letter to kfabian@orlandoballet.org. Please note that Orlando Ballet is an equal opportunity employer and a drug free workplace. Additionally, as required by Florida law, Orlando Ballet participates in E-Verify and will provide the federal government with Form I-9 information to confirm that individuals who have been offered employment at Orlando Ballet are authorized to work in the U.S.