JOB TITLE: Box Office Representative
DEPARTMENT: Administration
REPORTS TO: Manager, Group Sales & Ticketing
LOCATION: This is an onsite job placement at Harriett’s Orlando Ballet Centre, 600 N. Lake Formosa Drive, Orlando, FL 32803
POSITION STATUS: Part-Time, non-exempt
BENEFITS: All standard in coordination with employee handbook policies
Basic Purpose and Objective of the Role:
The Box Office Representative will be responsible for providing excellent customer service and support to patrons of Orlando Ballet. They will handle ticket sales, complimentary ticket and voucher requests, subscriptions, and other box office-related tasks. Orlando Ballet is seeking a driven, self-motivated highly organized individual, with the ability to manage data and a commitment to supporting Orlando Ballet in its mission to entertain, educate and enrich through the highest quality of dance.
Responsibilities include, but are not limited to:
- Handle ticket sales for all performances, including subscriptions, single tickets, complimentary voucher requests, and group bookings using the Tessitura ticketing software and ensuring accurate records of all transactions
- Provide excellent customer service to patrons of Orlando Ballet
- Act as a vital resource for guests by having a deep understanding of all ticket packages, policies, procedures, and possible discounts
- Respond to customer inquiries via phone, email, and in person in a timely and professional manner
- Maintain relationships with current and potential customers
- Act as Orlando Ballet box office representative during all mainstage and in-house productions, providing a positive and welcoming environment for patrons
- Generation of regular reports on ticket sales, revenue performance, attendance metrics, and customer feedback
- Maintain current knowledge of security practices and PCI compliance
- Additional related duties as assigned
General requirements include:
- Ability to handle a high volume of telephone calls with a polite and professional demeanor
- Strong organizational skills, time management skills, and attention to detail
- Demonstrates the ability to balance multiple projects, meet deadlines and communicate effectively in a frequently flexible and quick-moving environment
- Demonstrates impeccable skills in working with the public, including a positive attitude, flexibility, and the ability to listen to concerns and resolve problems
- Ability to work independently with minimal supervision, be self-directed, and demonstrate initiative
- Understanding of Tessitura ticketing software and processes/best practices
Essential skills and experience:
- Previous customer service and cash handling experience are preferred
- Familiarity with the MAC operating system and proficiency in Microsoft Office Suite of products, including Excel, Word, and Outlook is required
- Excellent written, verbal, and interpersonal communication skills
- Excellent active listening skills and speech clarity is required
- Appreciation of the arts and dance is preferred
- Must be available to work at least three weekdays from 9:00am to 5:00pm, and evening and weekend hours during performances and events
To apply for this position, please send a resume and cover letter to kfabian@orlandoballet.org.
Orlando Ballet is an equal opportunity employer and a drug free workplace.
